A Small Airline Looks to Delphi Systems for the Reliable IT Support Needed to Prevent Disruption in Customer Service and Sales
When Integra Air, a small airline based out of Lethbridge, Alberta, was looking to improve their Internet connectivity, as well as receive the personal support necessary to resolve IT issues quickly, Delphi Systems was the right choice for the job.
Integra Air provides air ambulance services for the Government of Alberta, scheduled service to Edmonton International Airport, and charted service throughout western Canada and the US. Integra Air has offices, maintenance bases, and pilot bases located in Calgary, Medicine Hat, and Lethbridge, Alberta.
The Situation: Major Internet Connectivity Issues and a Lack of Support from Their Previous Application Support Provider (ASP)
Prior to working with Delphi Systems, Integra Air outsourced their IT infrastructure to a local ASP. Once the ASP proved unable to offer the support required, Integra Air started searching for a Lethbridge IT Company to upgrade their Internet service and resolve IT issues in a timely manner.
Brent Gateman, CEO at Integra Air, explained the importance of finding reliable IT services and support:
“We needed to contract an IT company to grow our infrastructure to be a bit more sophisticated and powerful. And we also needed to have the expertise on hand to keep the infrastructure up and running 24 hours a day because our online reservation service needs to be available, and downtime means disruption in customer service and sales.”
After contacting Delphi Systems, Brent felt he would receive the level of expertise and responsiveness required to maintain productivity and efficiency. “They offered the level of expertise we needed and we knew they’d be responsive. They’re also a smaller sized company and we knew they’d offer more personal attention as opposed to a larger company.” he explained.
The Resolution: Reliable IT Systems and Timely Support to Keep Everything Up and Running with Virtually No Downtime
Delphi Systems was able to make technology work for the current and future needs of Integra Air. After assessing their current environment and analyzing their requirements, Delphi Systems’ team of knowledgeable IT experts worked with a local Internet service provider to upgrade their Internet connection for optimal performance and reliability.
Integra Air now benefits from:
- Responsive support to resolve IT issues and address concerns quickly.
- Reliable Internet connection to maintain productivity.
- Proactive 24/7 monitoring to detect and resolve problems.
While their previous ASP took weeks to resolve issues, Delphi Systems resolves issues within a matter of minutes. Brent offered some insight into the benefits of working with Delphi Systems, “It’s been many years since we started working together, and I can still get them on the phone and resolving issues remotely in a matter of minutes! They’re so dependable and it’s worry-free service! Everything runs so smooth and reliable, it’s great!”
To learn more about our IT Services and Support, give us a call at (403) 380-3343 or send us an email at firstname.lastname@example.org. Delphi Systems offers the expertise necessary to keep your business up and running at all times.